List of vacancies and placements
DIRECTOR OF FRONT OF HOUSE (Royal Lancaster London, LONDON)Job Description:
Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happiness as our Director of Front of House!
Here at the newly refurbished Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, moments to grow, while helping our colleagues reach their potential and opening the door to their next opportunity.
In your role as our Director of Front of House, you will be leading, motivating and engaging our Reception, Concierge, Guest Relations and Business Centre teams to be the best they can be whilst ensuring we consistently deliver an exceptional hospitality experience at every step and touch point of the guest journey. Our vision of ‘we always care’ underpins all of our colleague and guest interactions and as a senior strategy team member, you will naturally demonstrate this in your role model behaviours and your ability to ‘walk the talk’.
Reporting to the Hotel Manager, your relationships with peers such as the Director of Accommodation Services / Housekeeping and Director of Sales and Marketing are key to success but it’s essential to be able to communicate effectively across all levels of the business and be able to lead and provide strategic direction to your team and those around you. Attention to detail is also vital as you’ll be preparing annual budgets, developing and implementing learning initiatives as well as responding to guests and helping to create memories for them each and every time they visit.
We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our award winning family!
Company Name/Hotel Name:Royal Lancaster London
Job Location/ City:LONDON
Qualification / Experience Required:
As a 'Sunday Times Top 100 Best Companies to Work For', you will be provided with tailored development plans, learning events and opportunities to develop your career!
Joining our independently owned and 5–star hotel as our Director of Front of House, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:
• Complimentary night stays for 2 at the Royal Lancaster London
• Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
• Employees and Friends & Family rates across our sister properties
• Complimentary meals on duty
• Uniform provided and laundered complimentary
• Refer a friend bonus £300 per referral
• Cycle to work & workplace pension schemes
• Child Care Vouchers
• Annual season ticket loans
• Employee recognition schemes and Social Committee events including gala dinners and much more!
If interested in the position, please contact Mr Mark Richardson, HR Manager on 020 7551 6172
All applicants must be legally eligible to work in the UK.
Salary information:upon application
Contact information:Contact Person: Mr Mark Richardson
Email: MRichardson@royallancaster.com offer
Night Manager (Fingal by The Royal Yacht Britannia, Edinburgh)Job Description:
We are currently recruiting for a Night Manager to join our vibrant crew. Reporting into the Front of House Manager.
Due to launch in October 2018 a £3.5 million investment by The Royal Yacht Britannia’s trading company, Royal Yacht Enterprises, will see the opening of Fingal. Fingal is a former Northern Lighthouse Board ship, offering the ultimate in luxury, with 23 beautifully styled cabins, where guests will be able to choose from their own private balcony, duplex cabin or, for that special occasion, the stunning Skerryvore Suite.
Permanently berthed in the historic Port of Leith, Fingal will also provide an exciting new events venue for the city. The spectacular ballroom will seat 80 guests and feature a movable skylight (large enough to lower a car through), the perfect space for brand product launches or private celebrations.
Our crew are the core asset of Fingal’s brand, full of warmth and passion, with a shared vision for creating an amazing experience.
As Night Manager for Fingal you will play an important role within the team and will be heavily involved in the overall hotel operation at night. You will actively promote, co-ordinate and deliver excellent customer service across all areas of the hotel, assisting all departments in ensuring guest’s needs are exceeded. You will have a strong presence in the front of house areas at key business times and take the opportunity to build rapport with guests. You will have a confident, guest facing, engaging personality with a desire to exceed our guest’s expectations during every interaction.
During the absence of senior management, you will be required to assume responsibility for specific shifts, therefore, you will be willing to accept this responsibility and not be averse to making decisions. You must be able to communicate at all levels, be effective when managing people, be dedicated and have strong commercial awareness. You will be a first responder in the event of an emergency or any guest incidents throughout the hotel, ensuring they are dealt with in an efficient manner.
Company Name/Hotel Name:Fingal by The Royal Yacht Britannia
Job Location/ City:Edinburgh
Qualification / Experience Required:
As our Night Manager, you will be able to:
Coordinate pre-arrival arrangements and assist in facilitating a seamless arrival experience.
Meet and greet guests to ensure they receive the appropriate recognition and are made to feel welcome on board.
Deliver excellent customer service in everything that you do throughout our guest’s journey.
Coordinate the front of house and back of house operations between Guest Services, Concierge, Night Team and Housekeeping.
Liaise with Events, and group organisers to ensure the smooth arrival and departure of groups and provide a consistent point of management contact during their stay.
Carry out Duty Management to ensure the smooth running of the hotel at all times including overseeing restaurant and events on a daily basis.
Be aware of future business levels to allow proactive planning.
Establish and maintain key relationships with guests to ensure they always have a face and name to welcome them to Fingal.
Maintain and enhance relationships with other departments and ensure corrective feedback is provided with the goal of reinforcing commitment to best service practice.
Ensure all hotel areas visible to the public eye are maintained to the highest presentation standards.
Maintain and ensure accuracy of all guest history records.
Ensure guest security and confidentiality is maintained at all times.
Help to establish procedures and templates to launch the Front of House department for Fingal.
Assist the Front of House Manager in appraising team members to agree individual targets to drive forward the desired service standards and revenue targets.
Maintain an overview of guest bills and ledger accounts to ensure accuracy and timely payment.
Due to insurance requirements, applicants must be over 25 years of age with a full clean driving licence to valet park guest’s cars.
Maintain a positive, can-do attitude at all times and inspire those around you to perform to the best of their ability.
A professional appearance and warm personality. Friendly and approachable.
First point of contact for our guests, clients and crew, you will be confident and dynamic.
Ability to communicate at all levels, building internal relationships to gain greater product knowledge and understanding.
Previous experience in the five star luxury sector is essential.
Must be able to communicate freely and eloquently with guests.
Must have a good numerical and creative mind.
Salary information:Depending on experience
Contact information:Contact Person: Ms Mari-Nel Scorer