Front Office Clerk (The Carlton Tower Jumeirah, London, Knightsbridge, London)Job Description:
About Jumeirah & the Hotel
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
Steps from Sloane Square and in the heart of the fashion borough, The Carlton Tower Jumeirah, has an ideal location in one of the most sought after areas of London, with iconic luxury brands as its neighbours. Staying true to its heritage and pioneering nature, The Carlton Tower will soon reveal its new look and elevated guest experiences.
About the job
The Carlton Tower Jumeirah has an opportunity for a passionate Front Desk Agent to join us at this exciting time to help Ensure that the standards of service given are in keeping with those of a 5 star hotel. As a Front Desk Agent you will be multi- skilled as to work effectively and efficiently within the Reservations department, Front Office department and Switchboard. Your key duties in this role will include;
•Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity.
•Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures
•Escort guests to their rooms on checking in, explain and endeavour to sell the hotel's food and beverage facilities. Explain all the facilities in the room, e.g. heating, television, hairdryer etc.Inform Luggage porters of guest's room number.
•Enter all arrivals' check in details accurately in the computer and modifies any information correctly with particular care towards spelling and room rates.
•Ensure that all rooms are sold at the best possible rate, thus maximising hotel revenue.
•Update reservations, to input and record cancellations and amendments, making sure all bookings are accurate.
About the benefits
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers with one of the most luxurious brands in the hospitality industry. This includes…
•Free meals on duty
•Dry cleaning of uniforms / office attire
•28 days pro rata paid annual leave including bank holidays
•Extra day of holiday for significant birthdays
•50% off all Jumeirah restaurants and bars
•Generous discounted Jumeirah hotel rates
•Interest free season ticket loan
•Recognition and Social calendar
•Company Pension Scheme
Company Name/Hotel Name:The Carlton Tower Jumeirah
Job Location/ City:Knightsbridge, London
Qualification / Experience Required:
The successful candidate will have the following experience and skills:
•Previous luxury hotel experience, preferably in London.
•Excellent interpersonal and communication skills, both in person and by telephone.
•Knowledge of Opera is preferred.
•Ability to learn multiple computer software and accurately input information into the systems.
•Ability to work cohesively with co-workers both within and outside of your department.
•Ability to prioritize, organize and follow up.
•Must be available to work weekends, days, evenings and holidays.
•Excellent reading, writing & oral proficiency in the English language.
Salary information:on application
Contact information:Contact Person: Mr Marco Kuefner