Requirements

A standard application form to be completed from each country to include signature of the Front Office Manager (who must be an existing, fully paid AICR member) and signature of the General Manager – to ensure authorisation and support.

The Candidate

As the time of the selection interview, must be a receptionist (not Chef de Brigade etc) and available to participate in the full weekend of the competition, also the following year if the over all winner, including judging.

One page brief CV/personal profile of the candidate to be forwarded with the application form in advance, to the International Committee David Campbell Trophy Coordinator by the required closing date.

Score Format (Reference for training)

Minimum panel of 5 Judges and International President as Chairperson.
1 Judge to be previous years’ competition winner.
1 Judge to be a General Manager (host hotel preferred)
1 Judge to be the president from the section hosting the following years International Congress
1 Judge to be from the media/tourism industry.
1 Judge to be the Chief Judge from a academia/training company.

Written examination will take place, which consists of 40 questions and will be conducted in a ‘multiple-choice’ layout and held in English. Questions around the role of receptionist, security and emergency procedures, reservation knowledge, revenue management, and the AICR history will be asked.

One introductory question will be asked with the objective to make the candidate at ease, relax and instil confidence.

The main part of the judging is the practical/role-play described as a “typical shift at reception, when one
never knows what to expect next”!

The outline scenario brief is sent in advance to finalists to familiarise themselves – especially knowledge of the fictitious hotel and situation described. (Advice – it is in each section’s interest to submit details of their candidate on time to allow correct period to prepare).

The judging criteria is broken down into the following sections:
1) Conduct/confidence of dealing with scenario/body language.
2) Interpretation of scenario.
3) Negotiation/sales skills displayed.
4) Problem solving skills displayed.
5) Guest Relations/follow up.

In the end, there is the opportunity for each candidate to go through their role play with the judges and explain the decisions they made during this.The candidate will be invited to return to sit in front of the Judges and is given the opportunity to discuss/explain/talk them through their actions of role-play.

General Information for Reference

Each candidate is required:

* wear their current Hotels full uniform including name badge
* conduct interview and role play in English (should be considered when choosing the candidate, to have a good command of English)

Results announced on gala dinner evening.

Each candidate can request the opportunity for feedback afterwards..