Committee Members AICR UAE
Hamza Moukarram
President AICR UAE - Director of Operations at Address Sky View
Hamza is an ambitious leader with over a decade of experience in operations within luxury hotels and serviced residences. His comprehensive background spans across F&B, Revenue, and Sales & Marketing. Hamza has held significant leadership roles in fast-paced environments at esteemed organizations such as Marriott International (including The Ritz-Carlton & Design Hotels), Fairmont Hotels & Resorts, Jumeirah Hotels & Resorts, and Hyatt Hotels Corporation. Currently, he serves as the Director of Operations at The Address Sky View, the iconic Dubai flagship hotel of The Address Hotels & Resorts. Hamza's involvement with the AICR began in 2013, when he joined the AICR UAE committee as the Recruitment In-Charge. In 2018, he moved to Qatar to play a pivotal role in the establishment of AICR Qatar, serving in Development & Education. Returning to the UAE in 2019, Hamza rejoined the AICR UAE as its Vice President & ROTY (Receptionist of the Year) Leadership. In 2023, he was elected President of AICR UAE, reflecting his dedication and influence in the hospitality industry.
Yasmine Huneidi
Vice President AICR UAE & ROTY Leadership - Director of Operations at The Hyde
Yasmine brings a wealth of experience and expertise garnered over a dynamic career in the hospitality industry. She started her management journey at the prestigious Emirates Palace Abu Dhabi, and has since held leadership roles at regional landmarks such as St. Regis, Anantara the Palm, Westin and W (now Hilton and V Al Habtoor City). Currently serving as the Director of Operations at the Hyde Hotel Dubai, a unique lifestyle brand, she oversees several business areas including Front Office, F&B, Engineering, Security, Spa, and Recreation. Yasmine is a dedicated member since 2016 advancing the mission of AICR and leveraging her expertise to foster leadership development within the hospitality industry in UAE.
Ahmed BenZaied
Director of Membership & Recruitment - Cluster General Manager at Sharjah Collection
With over 12 years of hospitality experience, Ahmed Ben Zaied is a results-driven leader dedicated to guest satisfaction and operational excellence. As General Manager of Sharjah Collection, he oversees all aspects of operations, driving revenue growth and fostering a culture of exceptional service. He was previously appointed as Director of Rooms at Terra Solis Dubai by Tomorrowland, and held positions at Accor Group and GHM. This maestro in operations has a proven track record of success and is a committed member of AICR UAE. His strong team support and understanding of guest expectations have led to his recent appointment at Sharjah Collection, marking a new chapter in the properties' dedication to exceptional service and creating memorable guest experiences while ensuring business success and community engagement.
Ghaith Al Tahhan
Sponsorship - Rooms Division Manager at The H Hotel Dubai
Holding a bachelor of Hotel Management from Damascus-Syria. Al Tahhan has 15 years of experience within the hospitality industry. He started his career at the Four Seasons Hotel Damascus as an intern, then moved to Dubai where he held various roles within InterContinental Dubai Festival City, Crowne Plaza Dubai Festival City, InterContinental Residence Suites, and Millennium & Copthorne Group. Beginning of 2018 he transitioned his talents to Nassima Royal Complex in Sheikh Zayed Road as a Cluster Director of Front Office in charge of Nassima Royal Hotel & Nassima Tower Hotel Apartments. By the end of 2018 Ghaith had the opportunity to be on the conversion team to successfully transition Nassima Royal Hotel to VOCO Dubai an IHG hotel. in 2019 Ghaith joined the Iconic H Hotel Dubai as Director of Front Office and in 2022 was promoted to Rooms Division Manager.
Marie Therese Olaguer
General Secretary - Assistant Guest Experience Manager at Royal Atlantis The Palm
Therese boasts a decade long career dedicated to crafting unparalleled guest experiences within luxury hotels. She started her career in Asia and grew in the Middle East working in prestigious brands such as Sofitel and One&Only. She also has been a part of the opening of Dubai's most renowned hotels. Therese took her first leadership role in the opening of the Mandarin Oriental Jumeirah followed by the iconic Atlantis the Royal where she is currently the Assistant Manager for Royal Club overseeing Front Office operations for VIP guests. As 2020's winner of the Receptionist of the Year competition, Therese had the privilege of joining AICR and has been an important member of the committee ever since.
Elias Abou Jaoude
Junior Section & ROTY 2022 Winner
Elias graduated from Sagesse University, accredited by EHL, and gained experience through internships in Food & Beverage and Passenger Services in Africa and the Middle East. His career began at the Jumeirah Group, first as a Club Lounge Agent at Jumeirah Al Qasr and then at the main reception, where he had the opportunity to compete in the AICR UAE competition in 2022, representing the UAE at the international congress in Doha, Qatar, and achieving the first runner-up award. Building on this success, Elias transitioned to a lifestyle boutique hotel in Dubai's International Financial Center, the Four Seasons, where he now serves as a Guest Experience Supervisor. Here, he continues to express his passion for the hospitality industry, providing exceptional service and creating memorable experiences for guests.