Training and Development within the Competition “Best receptionist of the year”

Author Martina Knitter,  Mentoring Team AICR Switzerland

In 2021 the AICR Switzerland introduced a extended Format for the preparation of the candidates. Besides the previous trainings onsite of the event, we also added some online sessions in order to increase the Team Building effect and equal preparation oppertunities.

In our previous article you have heard about the feedback of the participants.

Candidates Feedback about the new preparation structure “Best Receptionist 2021”

Though the other question is, why Trainers are enjoying these workshops so much and volonteering on offering their services repeatingly.

We have received feedbacks from trainers on national and international level and are happy to share some here:

Hani El Sharkawi, AICR Austria

“The aim of the workshop was for the participants to get to know each other, to break the ice and to think about what behavior and skills an outstanding receptionist should have. I could see how well prepared they were and how seriously they took it.

It was particularly nice to see how a community was created in such a short space of time. Through the round of introductions and working in small groups, the participants were able to get to know each other better.

The workshop helped take some of their excitement away. For me it is always a pleasure to work with motivated young people and to support them in their further development.”

…

“Super engagment and full commitment from everyone, bravo! Everybody can be really proud of themselves.
I really enjoyed that session as your trainer. I am grateful to be able to work with such wonderful talents …”

My own experience is

Giving Receptionist a chance to show their knowledge by nominating them to a competition like this, is a big motivation for them. They are proudly presenting their place of work. As all have a similar background they easily built a nice, friendly, helpful group supporting each other. By having the oppertunity getting to know each other before the day of the competition you – as trainer –  have more time to focus on other learnings than teambuilding.

It also takes away some of the ansiety getting into this unknown situation for the participants. Additionally you grant everyone a similar chance to win- also the hotels that participate for the first time.