Requirements

A standard application form to be completed from each candidate to include the signature of the Front Office Manager (who must be an existing, fully paid AICR Member) and signature of the General Manager – to ensure authorisation and support

The Candidate

At the time of the selection process, the candidate must be a receptionist (not Chef de Brigade, etc.,) and available to participate the full weekend of the competition, also the following year (if the overall winner) including judging. One page brief CV/personal profile of the candidate to be fiorwarded with the application form in advance to the AICR Switzerland organising committee.

Score Format

Jugdes
Judges Minimum panel of 5 judges headed by a jury president.

1 Judge to be previous years’ winner.
1 Judge to be a General Manager
1 Judge to be from the media/tourism.
1 Judge to be from academia/training company.

15 Marks – 5 mins max
One introduction question will be asked, based on themselves and the Hotel they work at e.g. to talk about themselves and their hotel.
Objective – to «relax and instill confidence».

30 Marks – 10 mins max
Four separate questions will be asked on a «technical/ product» basis, e.g. costs, profits, revenue, yield management, staffing level, structure, promotional ideas etc!

50 Marks (5 x 10) 15 mins max)
The main part of the judging is the practical/role-play (5 x 10) 15 mins max) described as a «typical shift at Reception, when one never knows what to expect next»!

The outline scenario brief is sent in advance to finalists to familiarize themselves – especially knowledge of the fictitious hotel and situation described. (Advice – it is in each Country’s interest to submit details of their candidate on time to allow correct period to prepare).

These 50 marks are broken down into 5 sections of 10 marks each:-

1. 10 Marks – Conduct/confidence of dealing with scenario/body language.
2. 10 Marks – Interpretation of Scenario.
3. 10 Marks – Negotiation/Sales skills displayed.
4. 10 Marks – Problem solving skills displayed.
5. 10 Marks – Guest Relations/follow up.

5 Marks
Overall – suitability as Ambassador of International AICR to be International Receptionist of the Year.

Post Role Play
The Candidate will be invited to return to sit in front of the Judges and is given the opportunity to discuss/explain/talk them through their actions of Role-Play.
Objective – clarity to judges, self confidence to exit their interview.

General Information for Reference

Each Candidate is required:

• To report to the Interview room 10 minutes prior to Interview
• Wear their uniform
• Conduct Interview in English (should be considered when choosing the Candidate, to have a good command of English)

Results announced on Saturday evening.

Each Candidate can request the opportunity for feedback from the Judges/organisers on the Sunday morning.