A standard application form to be completed from each country to include signature of the Front Office Manager (who must be an existing, fully paid AICR Member) and signature of the General Manager – to ensure authorisation and support.
As the time of the Selection Interview, must be a Receptionist (not Chef de Brigade etc) and available to participate in the full weekend of the competition, also the following year if the over all Winner, including judging.
One page brief CV/personal profile of the Candidate to be forwarded with the application form in advance, to the International Committee David Campbell Trophy Competition organizer by the required closing date.
Score Format (Reference for interview preparation/training)
Suggested Judges Minimum Panel of 5 Judges and International President as Chairperson.
1 Judge to be previous years’ Competition Winner.
1 Judge to be a General Manager (host Hotel preferred)
1 Judge to be the President from the Section hosting the following years International Congress
1 Judge to be from the media/tourism industry.
1 Judge to be the Chief Judge from a academia/training company.
5 Marks – 5 mins max One introduction question will be asked, based on themselves and the Hotel they work at e.g. to talk about themselves and their hotel.
Objective – to “relax and instill confidence”.
30 Marks – 10 mins max Four separate questions will be asked on a “technical/ product” basis, e.g. costs, profits, revenue, yield management, staffing level, structure, promotional ideas etc!
(5 x 10) 15 mins max
The main part of the judging is the practical/role-play
(5 x 10) 15 mins max) described as a “typical shift at Reception, when one
never knows what to expect next”!
The outline scenario brief is sent in advance to finalists to familiarize themselves – especially knowledge of the fictitious hotel and situation described. (Advice – it is in each Country’s interest to submit details of their candidate on time to allow correct period to prepare).
These 50 marks are broken down into 5 sections of 10 marks each:
1) 10 Marks – Conduct/confidence of dealing with scenario/body language.
2) 10 Marks – Interpretation of Scenario.
3) 10 Marks – Negotiation/Sales skills displayed.
4) 10 Marks – Problem solving skills displayed.
5) 10 Marks – Guest Relations/follow up.
5 Marks Opportunity for each candidate to go through their role play with the judges and explain the decisions they made during this.
5 Marks Opportunity for the role play actors to give their feedback to the judges about the role play as if they were real guests.
5 Marks Overall – suitability as Ambassador of International AICR to be International Receptionist of the Year.
Post Role Play The Candidate will be invited to return to sit in front of the Judges and is given the opportunity to discuss/explain/talk them through their actions of Role-Play.
Objective – clarity to judges, self confidence to exit their interview.
General Information for Reference
Each Candidate is required:
* to report to the Interview room 30 minutes prior to Interview
* wear their current Hotels full uniform including Name Badge
* conduct Interview in English (should be considered when choosing the Candidate, to have a good command of English)
Results announced on Gala Dinner evening.
Each Candidate can request the opportunity for feedback from the Judges/organisers on the Sunday morning.
The David Campbell Trophy – Past Winners